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In 2 this section, we bring you the hard-to-place content that is vital to our practice nevertheless. For instance, you will find here the entries to the official 2009 Case Management Writing Contest, which focused on innovative practice. These gems reveal what day-to-day practitioners are doing to increase the fluidity of their case management departments. Check this space often, as there's sure to be the addition of more valuable, be them hard-to-place, resources.
2009 Case Management Writing Contest
The results are in. In-the-trench case managers who practice their art of advocacy day in and day out have waxed poetic about their recent successes touching on the theme of innovative practice. We have the honor of presenting you with the four winners of this year's contest, who have drawn on their experience in emergency settings, behavioral health, and hospital settings to describe transformational programs and initiatives abetting the cornerstones of your practice, from transitions and advocacy to coordination and communication.
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Friday, 05 June 2009 14:14 |
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 Toni G. Cesta, Ph.D., RN, FAAN, is the corporate vice president, Patient Flow Optimization for the North Shore, Long Island Jewish Health System in Great Neck, N.Y., and a health care consultant and partner in Case Management Concepts LLC.
Q: You have long been a leader in addressing efficiency of patient flow. Can you describe patient flow and tell us why it is important?
A: Patient flow is the management of all the patient care processes that support the patient as he or she transitions through the current episode of care. In the hospital setting, patient flow is considered one of the strategic activities used to manage length of stay and cost of care. For the case manager, it incorporates the activities of coordination and facilitation of care. The goals of patient flow/coordination and facilitation of care include: |
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Friday, 05 June 2009 14:14 |
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 Dr. Diane L. Huber, RN, FAAN, NEA-BC, is a professor at the University of Iowa, where she is core faculty in the Nursing Systems Administration program, and a nationally recognized speaker, academic and consultant who teaches, presents and does research in case and disease management.
Q: What educational preparation will the case manager of the future require to be successful?
A: Strong educational preparation, with opportunities for continuing education throughout the career, is vital to case managers. Academic education provides the most rigorous educational background. With a focus on critical-thinking skills, formal educational credentials are a known quantity and stand for preparation and knowledge. |
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Friday, 05 June 2009 14:14 |
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 Christine G. Leyden, RN, MSN, is URAC’s chief accreditation officer and vice president, general manager of client services. She has authored numerous articles concerning case management, disease management and managed care.
Q: How do you see the role of accreditation changing over the next five years?
A: In today’s economic climate, it’s more important than ever that purchasers seek value in health care management services. Accreditation is a key differentiator to compare companies on an equal footing. Consumers will be more involved in value-based purchasing and take more of a leadership role for their health benefit choices. They will seek enhanced Internet tools to assist them in making informed decisions. URAC accreditation programs have embraced this new consumer focus and will continue to guide accredited organizations to enhance quality management tools that promote enhanced consumer protection and empowerment. |
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Friday, 05 June 2009 14:14 |
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 Olga Manrique, LCSW, the director of the care management department at Baptist Hospital in Miami, Fla., is a licensed clinical social worker with more than 27 years of experience in the health care field. At Baptist, she developed an integrated care management model.
Q: The foundation of case management is based on many of the principles of social work. Can you explain how the social worker ensures patients have access to and receive safe, quality health care?
A: Social work’s early focus was to provide accessible health care for the poor and to improve the social conditions for individuals within their communities. Advocating for those in need, as well as an individual’s right to self-determination, are central to the profession and are major tenets of care management. |
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Friday, 05 June 2009 14:14 |
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 Diane Thompkins, MS, RN, is the Assistant Director for Certification Services with the American Nurses Credentialing Center (ANCC). Ms. Thompkins has more than 30 years of nursing experience in diverse fields, including education, credentialing and certification.
Q: Please share with readers your leadership activities in the area of certification.
A: My role as the Assistant Director for Certification Services with the American Nurses Credentialing Center (ANCC) affords me many opportunities to discuss the benefits of board certification for nurses practicing in a wide range of roles — whether that be for those providing direct patient care, faculty, administrators or other nurse leaders. |
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